Returns & Exchanges

At XOCHI'S GIFT SHOP, we want you to love your purchase. If you are not completely satisfied, you may return eligible items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

4

Receive Your Refund

Once we receive and inspect your return, your refund will be processed to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing