Frequently Asked Questions

Everything you need to know about shopping with Xochi's Gift Shop.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental U.S. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that personalized or custom-made gifts are final sale.

Do you offer gift wrapping services?

Yes! We offer premium gift wrapping and personalized note cards for a small additional fee. You can select these options at the checkout page before finalizing your purchase.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. If you need to make a change, please contact our support team within 2 hours of placement. Once an order has entered the shipping phase, it cannot be modified.

Do you ship internationally?

Currently, we ship to the United States and Canada. We are working on expanding our reach to more international destinations soon. Shipping rates and delivery times vary by location.